Summary of "Social media strategie: snel en efficiënt resultaat met Social Experimenteren"

Summary of Business-Specific Content from Social media strategie: snel en efficiënt resultaat met Social Experimenteren

Presenters

Sofie van Hooi (Host, E-Academy team)
Celine Merks (Lead Social, Fingerspits Online Marketing)

Company & Team Context

Fingerspits is a Dutch online marketing agency specializing in growth marketing for both B2B and B2C clients. Key aspects include:

Emphasis on a T-shaped marketer model: all marketers are trained across disciplines (SEO, SEA, Social) but have specific leads in each area.
Three operational pillars: creative team, data team, and automation team.
Recently recognized as the best small agency in the Netherlands, with expansion into medium and large categories.

Core Strategy: Social Experimentation for Growth Marketing

The agency’s approach centers on a growth marketing mindset focused on incremental improvements rather than big leaps. Key principles and frameworks include:

Marginal Gains: Aim for 1% growth per week through small, smart experiments.
Social Flywheel Framework:
1. Listening – Analyze target audience, competitors, market trends, content, and product opportunities.
2. Influencing – Create and distribute authoritative, organic content based on listening insights.
3. Social Selling – Run paid campaigns focused on lead generation or sales.
4. Analyzing – Evaluate campaign data, then loop back to listening for continuous improvement.
A growth experimentation layer is added on top of the flywheel to push campaigns further.

Frameworks, Processes, and Playbooks

Social Flywheel: Continuous cycle of listening → influencing → social selling → analyzing → repeat.
Growth Marketing Cycle:
- Data analysis → Hypothesis formulation → KPI setting → Experiment setup → Run experiment (typically 1+ week) → Analyze results → Apply insights → Repeat.
Experiment Calendar: Tool to plan, track, and document experiments, including variables such as target group, creative, copy, placement, etc. Available free via LinkedIn request.
A/B Testing: Change one variable at a time to isolate effects and learn effectively.
Objective Setting in Ads: Different Facebook objectives (reach, traffic, conversion) yield different results and can be tested by duplicating campaigns with different objectives.

Key Metrics & KPIs

Click-Through Rate (CTR): Primary KPI in many experiments.
Lead Form Completion Rate: Optimized by simplifying forms, aiming for a 15-20% increase.
Cost Per Click (CPC): Lower CPC achieved through niche targeting strategies.
Purchases from Social Media: Example campaign generated 500+ purchases with minimal effort.
Engagement & Reach: Measured and optimized via organic and paid posts.
Growth Target: 1% incremental growth per week, leading to significant cumulative growth over time.

Concrete Examples & Case Studies

Button Text Experiment (Lungi Dehumidifiers) Tested “More Information” vs. “Download” CTA buttons on lead gen ads.
- Result: “Download” doubled CTR (1.87% vs. 0.96%).
- Insight: Clear action expectations improve engagement.
Campaign Objective Switching (Essenza Home) Same ad run with reach, traffic, and conversion objectives.
- Result: 30%+ audience reached; CTR up to 8.5% on traffic campaign; 500+ purchases.
- Lesson: Changing objectives optimizes funnel stages without new creatives.
Inverted Unicorn Targeting (Shampoo Brand & Alphabet Car Leasing) Targeted unconventional but relevant audiences (athletes, vegans, cyclists) instead of obvious interests.
- Result: Lower CPC, higher engagement, better CTR.
- Approach: Hypothesis-driven creative tailored to niche interests.
Catalog Ads: Atmospheric vs. Product Images (Via Shoe Brand)
- Remarketing: Product images performed better.
- Prospecting (new audience): Atmospheric images (people wearing shoes) performed better.
- Insight: Funnel stage affects creative effectiveness; tailor visuals accordingly.
Lead Form Simplification (Van S Design Products) Reduced form complexity increased completion rates and leads.
- Small UI/UX tweaks can have measurable impact.
Adding URL in Facebook Ad Copy (RCN Holiday Park) Including a URL in ad copy increased CTR from ~1% to 3%.
- Contrasts with LinkedIn where links in comments improve reach; platform algorithms differ.
Scarcity Messaging (Boots Pharmacy Advent Calendar) Adding scarcity (“only a few left”) increased purchases by 160% and CTR by 43%.
- Demonstrates power of Cialdini’s scarcity principle in ads.
Invisible Copy Testing (Cold Calling Ads) Tested different texts embedded in visuals.
- Unexpected winner: Provocative “Cold calling is so 2006” copy.
- Importance of testing emotional appeal even when counterintuitive.

Actionable Recommendations

Adopt a growth marketing mindset: focus on weekly incremental improvements, not overnight success.
Use data to form hypotheses before experiments.
Run experiments for at least one week to gather meaningful data; extend if needed.
Test one variable at a time to isolate impact.
Leverage existing assets by changing campaign objectives, targeting, or copy instead of always creating new content.
Experiment with targeting beyond obvious groups to reduce costs and increase engagement.
Use an experiment calendar to structure, plan, and track tests and results.
Apply scarcity and emotional triggers strategically in ad copy.
Adjust ad placement and format per channel since user behavior and platform goals differ.
Experiment in both paid and organic social media, though organic testing is less controlled.
Dare to fail and learn: mistakes provide valuable insights for optimization.
Keep tracking KPIs and growth metrics consistently to measure progress.

Differences in Paid vs. Organic Social Experimentation

Paid ads allow direct A/B testing with controlled variables and real-time data.
Organic posts require comparative analysis over time, testing different posts and content types.
Facebook/Instagram are rolling out organic A/B testing tools to facilitate better organic experimentation.
Different platforms and placements (feed, stories, Pinterest, Clubhouse) require tailored approaches.

Additional Insights

Growth marketing and growth hacking share the same mindset but differ in focus:
- Growth hacking is more technical/developer-oriented.
- Growth marketing is more commercial and advertising-focused.
Social experimentation requires patience and continuous iteration.
Social media experimentation can be integrated into weekly workflows (e.g., Monday analysis, Wednesday experiment setup).
Emerging platforms like Clubhouse can be used for brand awareness experiments but are still nascent in campaign use.

Resources & Follow-Up

Social media e-learning courses available via www.iacademy.org.
Growth marketing course and certification offered by Fingerspits.
Free Experiment Calendar available on request from Celine Merks via LinkedIn.
Webinar recording and materials will be emailed to attendees.

This summary captures the strategic frameworks, key metrics, real-world case studies, and practical advice for implementing social media experimentation to drive business growth.

Sources: - Sofie van Hooi (E-Academy) - Celine Merks (Lead Social, Fingerspits Online Marketing)