Summary of "(Spanish) Building a Community and Player Support (feat. GM_TacoBot) | Inspire 2025"

Building a Community and Player Support (feat. GM_TacoBot) | Inspire 2025

Overview

This workshop, led by GM_TacoBot from Century Games, focuses on building and maintaining a supportive and engaged community in Roblox games. It highlights the importance of player support, community management, moderation, and engagement strategies to grow and sustain a successful game experience.

Key Points and Storyline

1. Importance of Support and Community

Support and community are crucial for game success, retention, and growth—even for small games.
Good support prevents player frustration caused by bugs, trolls, or feeling ignored.
A positive community encourages players to stay, recommend the game, and even help moderate.
Century Games’ data shows:
- Up to 18% higher retention in the first 3 days.
- 200% more organic recommendations.
- 40% fewer duplicate reports.

2. Simple Ticketing System for Support

Use a ticketing system to organize and handle player issues efficiently.
Recommended tool: Helper GG (a free Discord integration).
Essential ticket information includes:
- User’s name
- Clear problem description
- Priority level
- Category (bug, report, question)
- Date and time
Benefits: centralizes, scales, and solves player issues without losing track.

3. Community Rules and Moderation

Five essential rules for Roblox communities:
1. Total respect (no insults, bullying, discrimination)
2. No spam, repeated messages, or malicious links
3. Appropriate content and language for all ages
4. No exploits, hacks, or cheats
5. Proper use of channels (support questions, off-topic memes, etc.)
Publish rules clearly on Discord with visual emphasis (emojis, numbered lists).
Moderation approach:
- Define clear roles: moderators (active members) and administrators (experienced leaders).
- Establish a tiered action system:
  - 1st offense: warning
  - 2nd offense: temporary mute/ban from communication
  - 3rd offense: temporary ban from server and events
  - Repeat offenses: permanent ban
Fair, consistent enforcement builds trust and safety.

4. Engagement Strategies to Keep Community Active

Engagement keeps the community alive beyond just game content.
Five recommended tactics:
1. Weekly mini-updates (small changes to keep excitement)
2. Surprise events (in-game or on Discord/Guilded)
3. Creative surveys (e.g., naming maps, voting on items)
4. Monthly Q&A sessions with developers/support team
5. Live streams showing gameplay or behind-the-scenes content
Focus on connection and listening, not just marketing or sales.

Q&A Highlights and Additional Tips

Biggest challenge as a Game Master on Roblox: Lack of in-game support and moderation tools initially; improving with Roblox’s new developer tools.
How Tacobot got into community support: Passion for helping people and recognizing players as customers deserving attention.
Recommended resources for aspiring Game Masters: Customer service fundamentals and communication skills; Tacobot offers to share resources via Discord.
Common community management mistakes: Poor emotional control, responding unprofessionally, and lack of clear communication with both players and developers.
Dealing with toxic/persistent players: Don’t take insults personally; maintain professionalism and enforce rules consistently until offenders leave or are sanctioned.
Importance of maintaining an active Roblox group: Useful for announcements and reaching users not on Discord or Guilded.
Getting closer to the community as a developer: Even small, consistent communication (updates, sneak peeks) and suggestion channels help build connection.
Large vs. small frequent updates: No one-size-fits-all; communication about update schedules is key to keeping community informed and engaged.
Attracting attention for new games: Building a transparent, involved community early encourages organic growth through recommendations.
Managing a large community: Delegate responsibilities by identifying trustworthy community members to become moderators and administrators; build a structured team.

Summary of Strategies and Tips

Support System Setup: Use free tools like Helper GG for ticket management. Collect detailed ticket info for efficient problem-solving.
Community Rules: Keep rules clear, concise, and visible. Enforce rules fairly with a graduated sanction system.
Moderation: Define roles and responsibilities. Act proactively, not reactively.
Engagement: Regular small updates. Surprise events and interactive surveys. Q&A sessions and live streams. Focus on genuine connection, not sales.
Emotional and Communication Management: Stay professional. Manage emotions to avoid conflicts. Communicate effectively with both players and developers.
Scaling Community: Identify and empower volunteers from the community. Delegate to avoid burnout.

Featured Gamer / Source

GM_TacoBot Game Master at Century Games

This workshop provides practical advice for Roblox developers and community managers to build thriving, supportive, and engaged player communities without needing expensive tools or large teams.