Summary of "30. Dissolve Disagreements: How Communication Impacts Conflict"

conflict is a common part of professional and personal life, and communication plays a crucial role in resolving conflicts.

Different communication mediums, such as email, can be beneficial in managing conflicts by providing time to cool down and level the playing field.

The content of conflict-related communications, such as showing poise or expressing high arousal emotions, can impact conflict outcomes.

In intergroup conflict, the way a conflict is framed can influence people's perceptions and reactions.

psychological distance, including temporal, physical, social, and hypothetical aspects, plays a role in communication effectiveness.

Matching the level of psychological distance with the concreteness of communication can lead to construal fit and positive reactions.

Strategies to increase construal fit include being mindful of different distances, adjusting the concreteness of messages, and using personal stories to increase psychological closeness.

The power of repetition in communication can make messages clear and memorable.

Admired communicators, like President Barack Obama, use humor and garner respect and liking from audiences.

Ingredients for successful communication include knowing oneself as a communicator, understanding the audience, and crafting a simple, emotional, and repeated message.

Presenters

Matt Abrahams, Strategic communication Professor at Stanford Graduate School of Business
Nir Halevy, GSB Professor focusing on conflict and cooperation, interactive decision making, and hierarchy in groups and organizations.