Summary of 30. Dissolve Disagreements: How Communication Impacts Conflict
conflict is a common part of professional and personal life, and communication plays a crucial role in resolving conflicts.
Different communication mediums, such as email, can be beneficial in managing conflicts by providing time to cool down and level the playing field.
The content of conflict-related communications, such as showing poise or expressing high arousal emotions, can impact conflict outcomes.
In intergroup conflict, the way a conflict is framed can influence people's perceptions and reactions.
psychological distance, including temporal, physical, social, and hypothetical aspects, plays a role in communication effectiveness.
Matching the level of psychological distance with the concreteness of communication can lead to construal fit and positive reactions.
Strategies to increase construal fit include being mindful of different distances, adjusting the concreteness of messages, and using personal stories to increase psychological closeness.
The power of repetition in communication can make messages clear and memorable.
Admired communicators, like President Barack Obama, use humor and garner respect and liking from audiences.
Ingredients for successful communication include knowing oneself as a communicator, understanding the audience, and crafting a simple, emotional, and repeated message.
Presenters
- Matt Abrahams, Strategic communication Professor at Stanford Graduate School of Business
- Nir Halevy, GSB Professor focusing on conflict and cooperation, interactive decision making, and hierarchy in groups and organizations.
Notable Quotes
— 01:46 — « Communication, conflict, and cooperation are intertwined in a multitude of ways. »
— 08:05 — « So, this research shows that you can powerfully sway the narratives of intergroup conflict that people have in their minds, using slight variations to the questions you ask them about the conflict. »
— 08:21 — « The way in which you frame the conflict influences the way in which people perceive and then react to it. »
— 13:46 — « And then, based on that answer, you have to then adjust the concreteness of the messaging that you create. »
— 16:09 — « And I really am fascinated by this notion that we can adjust our psychological distance with people, through what we say. »
Category
Wellness and Self-Improvement