Summary of CONFLICTO INTERGRUPAL

Summary

The video discusses Intergroup Conflict within organizations, emphasizing the importance of understanding Organizational Structures and the dynamics that lead to conflicts between groups. Organizations are defined as social systems composed of individuals working in groups towards shared objectives, influenced by their environment and Cultural Backgrounds.

Key Points

• Nature of Intergroup Conflict: Intergroup Conflict arises from discordant needs, values, or interests between groups, which can stem from both organizational and non-organizational divisions. This includes conflicts between departments within a company, collaborations between different organizations, and cross-cultural misunderstandings in multinational companies.
• Causes of Conflict: The main causes identified are:
  • Diversity: Different backgrounds lead to varying perspectives, which can foster competition but also conflict when cooperation deteriorates.
  • Incompatible Objectives: Groups may compete for resources or have conflicting goals, leading to disagreements.
  • Poor Communication: Lack of understanding between groups can create biases and feelings of superiority or inferiority.
  • Unequal Reward Structures: Perceived favoritism can foster resentment and conflict.
• Conflict Resolution Strategies:
  • Higher Order Objectives: Establishing shared goals that require cooperation can help mitigate conflicts.
  • Boundary Spanners: Individuals who facilitate communication and relationships between groups can help bridge gaps and resolve conflicts. It is recommended to have multiple Boundary Spanners to prevent power imbalances and role conflicts.
• Cumulative Effect: Reducing Intergroup Conflict requires ongoing efforts and relationship building, as the resolution process is cumulative.

The video emphasizes the need for organizations to understand the origins of Intergroup Conflict to implement effective strategies for resolution and cooperation.

Presenters/Contributors

• Not specified in the subtitles.

Notable Quotes

— 07:44 — « Conflict is now understood as a discordant state caused by the opposition of needs, values or interests. »

— 08:50 — « The diversity within work groups and between groups is one of the prominent causes in the generation of conflicts since differences in backgrounds and experiences cause different people to have different perspectives and perceptions of the work at hand. »

— 10:31 — « To reduce intergroup friction, so-called higher order objectives can be used, which must be shared by the groups in conflict and cannot be overcome by a group itself. »

— 11:15 — « Boundary spanners or border expanders are agents who manage to move between the borders of different groups, generating ties and connections between them. »

Category

News and Commentary

Video