¿Qué información legal debe tener una web o e-commerce? | 8 Aspectos legales básicos - DiG Abogados

The video outlines 8 basic legal aspects that any online store or e-commerce website in Spain must comply with to operate legally and avoid sanctions:

1. Duty of Information
   • Clearly identify the business owner (company name, address, tax ID, commercial registry data).
   • Provide clear contact information.
   • Transparently display product prices, Warranty Periods, taxes, shipping times, and other relevant data.
2. Right of Withdrawal
   • Inform consumers of their right to return products or cancel services within a minimum of 14 calendar days without penalty or explanation.
   • Failure to inform extends this right to 12 months.
3. Express Consent for Additional Charges
   • Obtain explicit user consent before charging for extras like insurance or additional services.
4. Delivery Times
   • If no delivery time is specified, the legal default is 30 calendar days.
   • Longer production or delivery times must be clearly stated.
5. Warranty Periods
   • Sellers must inform about Warranty Periods (standard is 2 years in Spain).
   • After 6 months, consumers must prove defects are factory-related.
   • Warranty Periods differ for handmade products: 12 months if sold by professionals, 6 months if sold by private individuals.
6. Prohibition of Unsolicited Advertising (Spam)
   • Sending commercial communications requires prior user consent.
7. Cookie Policy
   • Websites must disclose cookie usage, purpose, and allow users to accept or reject cookies.
8. Compliance with Personal Data Protection Law
   • Any personal data collected must comply with strict data protection regulations.

Documentation Required on the Website:

• Privacy Policy
• Cookie Policy
• Legal Notice
• General Contracting Conditions

These documents must be written clearly and simply to ensure compliance and protect consumer rights. The video emphasizes that consumer protection laws are strict and favor consumers, so proper legal adaptation of e-commerce websites is essential to avoid fines or sanctions.

Presenter/Source:

• DiG Abogados