Summary of Harvard negotiator explains how to argue | Dan Shapiro
conflict is a natural part of human interactions, but it is important to learn how to effectively deal with it.
- The speaker, Dan Shapiro, discusses three barriers to effective conversations: identity, appreciation, and affiliation.
- Understanding one's core values and beliefs is crucial in conflict situations to prevent emotions from taking over.
- Actively listen and try to understand the other person's perspective before expressing your own.
- Instead of approaching conflicts as me versus you, try to find common ground and work together towards a solution.
- By practicing these strategies, relationships can be transformed, leading to a positive revolution of greater understanding and affiliation.
Speakers
Notable Quotes
— 01:50 — « The moment your identity gets hooked in these conflicts, all of a sudden your emotions become Boy, this is a wholly different conflict now. Its now your pride. Your sense of self is on the line. »
— 02:24 — « Each side wants to feel appreciated, and yet the last thing they wanna do is to appreciate the other side. »
— 03:39 — « Find common ground. Turn that other person from an adversary into a partner, so its no longer me versus you, but the two of us facing the same shared problem. »
Category
Educational