Summary of Diagrama de Ishikawa: o que é? Como funciona o Diagrama de Ishikawa?

Summary of the Video: Diagrama de Ishikawa: o que é? Como funciona o Diagrama de Ishikawa?

The video explains the Ishikawa Diagram, also known as the Fishbone Diagram, which is a tool for identifying the root causes of problems in various contexts, including personal, professional, and organizational challenges. The main focus is on addressing the underlying issues rather than just the symptoms to achieve lasting solutions.

Main Ideas and Concepts:

Example Provided:

Methodology/Instructions:

  1. Identify the main problem and draw the Ishikawa Diagram.
  2. Categorize potential causes using the appropriate categories (6 Ms or adapted categories for services).
  3. Investigate each category by asking "why" multiple times to uncover root causes.
  4. Select the most likely causes for further analysis.
  5. Develop and implement solutions to address these root causes.

Speakers/Sources Featured:

The video is presented by Instituto Montanari.

Notable Quotes

00:23 — « The best way to solve a problem in a definitive way is to combat its origins and attack its roots. »
02:24 — « The secret of the whole thing is to try to go as far as possible in relation to investigating the causes. »
03:19 — « I want an example to see how it works. »
05:07 — « The company only had to correct these original causes that everything started to flow with the expected regularity and the problem was resolved definitively. »

Category

Educational

Video