Summary of Pratiquer l’écoute active au travail

Key Wellness Strategies and Self-Care Techniques:

Availability:
- Be truly present and focused on the other person.
- Avoid distractions (e.g., screens, ongoing tasks).
- Practice Mindfulness to maintain attention.
Curiosity:
- Avoid making assumptions; ask open-ended questions to understand the other person's perspective.
- Explore deeper meanings behind their words.
- Encourage dialogue by asking questions like:
  - "How did you experience the events?"
  - "What do you need?"
  - "What solutions do you propose?"
Openness:
- Welcome differing opinions without judgment.
- Maintain a neutral and kind attitude towards the speaker.
- Recognize the value in diverse viewpoints as a learning opportunity.

Synchronization:
- Match your verbal and non-verbal Communication styles with the speaker.
- Adjust your posture and energy level to resonate with them.
Questioning:
- Use a variety of questions to facilitate discussion:
  - Open Questions: Encourage expansive responses (e.g., "What do you think of this decision?").
  - Closed Questions: Limit responses to yes/no (less effective for deeper understanding).
  - Leading Questions: Guide the conversation towards specific responses (use cautiously).
Reformulation:
- Summarize and reflect back the speaker’s main ideas and feelings.
- Use phrases like, "What you’re saying is..." to ensure they feel heard.

Active Listening fosters trust and understanding in Communication, especially during tense situations. Practicing availability, Curiosity, and Openness while utilizing synchronization, questioning, and reformulation can significantly enhance Interpersonal Interactions.

Not specified in the provided subtitles.

— 06:34 — « Being open is welcoming the other with the energy in which he is and with his vision of the world without filter, without judgment. »

— 06:55 — « I am happy to meet someone who has a different opinion from mine, it is my only way to learn something new. »

— 07:50 — « It is more difficult, I grant you, but it is possible to remain adult and constructive even if the other behaves in a hurt child. »