Summary of "Coaching Poor Performance"
Key Wellness and Productivity Strategies for Coaching Poor Performance
Address Poor Performance Promptly but Privately
- Never let poor work go unnoticed.
- Provide feedback in private, away from others, to avoid embarrassment.
- The sooner the feedback, the better.
Maintain a Positive and Supportive Mindset
- Ensure you are in a positive frame of mind before coaching.
- Ask yourself if the correction is for the learner’s success or your own frustration.
- Avoid correcting out of anger or irritation.
Use a Coaching Approach Focused on Listening and Questioning
- Let the learner choose their own path rather than immediately giving answers.
- Ask open-ended questions like, “How do you think it could have gone better?”
- Listen actively and genuinely to what they say.
Encourage Self-Reflection and Problem-Solving
- When learners come up with solutions, acknowledge and support them.
- If they don’t have answers, offer simple, practical advice or tips.
- Keep suggestions positive and easy to implement.
Offer Additional Training or Clarify Expectations When Needed
- Sometimes poor performance stems from lack of training or unclear expectations.
- Practice scenarios or role-play can help reinforce learning.
Recognize Effort and Learning from Mistakes
- Understand that making mistakes means they are trying.
- Encourage persistence; the only true failure is not trying.
- Praise effort and improvements to motivate continued growth.
Never Let Good Work Go Unnoticed
- Acknowledge and reinforce positive behaviors as well as improvements.
Presenters/Sources
- Robin (coach featured in the video)
Category
Wellness and Self-Improvement
