Summary of More Chase customers lose money to ATM thieves using glue, 'tap' feature to steal

A new ATM fraud scheme has emerged, where thieves use glue to disable card readers, forcing customers to use the tap feature to withdraw cash. This method has led to multiple victims reporting significant unauthorized withdrawals from their bank accounts after using affected ATMs.

Victims, including Pamela Bongiorno and Stephanie Berry, shared their experiences of being misled by strangers at the ATM who suggested using the tap feature when their cards did not work. After making seemingly legitimate transactions, they discovered substantial amounts of money missing from their accounts the following day.

The scam operates by thieves applying glue to the card reader, which prevents the card from being processed normally. This tactic encourages victims to use the tap feature, which can leave the transaction window open, allowing thieves to make additional withdrawals after the victim leaves. Chase Bank has acknowledged the ongoing issue, which has reportedly been occurring since last fall, but initially rejected claims from victims, stating that the transactions were authorized.

Following media inquiries, Chase eventually refunded all affected customers and emphasized the importance of being vigilant at ATMs, advising users to cover the keypad when entering their PINs and to be cautious of suspicious individuals nearby.

Presenters/Contributors:

Notable Quotes

— 00:35 — « That guy scammed me last night at the ATM machine. »
— 00:56 — « Why is my account almost a thousand dollars less? »
— 01:43 — « Did she just withdraw 600? She replied no, but a little too late. »
— 03:00 — « Why would I make more transactions in one day? »
— 03:35 — « The tap feature does require entering a pin for each transaction. »

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