Noon FBP Order Fulfillment Process 2024 full guide - (for Beginners)

Business-specific summary (Noon FBP order fulfillment — step-by-step)

The video explains how an online seller should fulfill customer orders on Noon using FBP (Fulfill by Partner), specifically through a computer/laptop web interface.

Core workflow (from receiving an order to handover)

1. Login to the Noon seller portal.
2. From the left menu, select Fulfill by Partner (FBP).
3. Choose Direct Ship (web-based dispatch flow).
4. In Pending Orders, process each order:
   • Select the order line item(s) using the checkbox.
   • Click Create Shipment.
   • If applicable, enter required item identifiers:
     • Serial number / IME for products that require it (e.g., mobile phones).
     • If no serial number is required, leave it as-is.
   • Click Continue.
   • Enter the shipment barcode / scan number (provided via Noon packing material / barcode label).
   • Click Create Shipment again to generate the shipment in Noon’s system.
5. Physically pack and seal:
   • Place the item into a Noon yellow bag.
   • Seal it.
   • Apply the correct barcode label to the package.
6. Generate and submit a Manifest (mandatory for pickup/acceptance):
   • In the FBP area, click Manifest (shown as “Manifestation” in subtitles).
   • Click Create Manifest.
   • Set quantities (example shown: handover 1 product).
   • Click Save Changes to generate a QR code.
   • Show the manifest QR code to the Noon pickup agent.
   • The agent scans the manifest and takes the package.

After that, Noon routes fulfillment internally and delivers to the customer.

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Frameworks / playbooks

• No explicit business frameworks (e.g., OKRs, SWOT) are introduced.
• The video acts as a procedural operating playbook for order fulfillment, covering:
  • Shipment creation → physical packing → manifest creation → agent handover

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Key metrics / KPIs / targets mentioned

• No quantitative KPIs are stated (e.g., revenue, CAC, LTV, churn, SLA targets).
• The emphasis is an operational outcome: fulfill orders on time without loss (qualitative).

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Concrete example(s) / operational details

• Example scenario: an order arrives; the product is available; the seller must dispatch it.
• Serial/IME handling:
  • If the product is a mobile, the seller must enter the IME/serial number during shipment creation.
• Manifest example:
  • If there is only 1 product to hand over, the seller enters “1” to generate the manifest QR code.

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Actionable recommendations (implied by the process)

• Use FBP → Direct Ship for computer-based fulfillment.
• Ensure the shipment is generated in the system before physical handover (so Noon tracks it).
• Do not skip Manifest creation—the pickup agent will not accept the handover without it.
• Apply the correct barcode/label:
  • Enter the shipment barcode in the system.
  • Place the matching physical label on the package.
• Add serial/IME only for items that require it.

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Presenters / sources

• Arif Mohammad (presenter)
• Linkin Solutions (channel/source context)