How to Fulfill Noon Order Fulfillment FBN & FBP Part 4

Core Topic (Part 4): Noon Order Fulfillment—When to Use FBN vs FBP

The video explains how to handle orders in Noon’s system depending on the fulfillment mode:

• Fulfillment by Noon (FBN / FBO in the text): No additional action required after your inventory is placed in Noon’s warehouse.
• Fulfillment by Partner (FBP): You fulfill orders via Noon’s Direct Ship workflow, using Noon-provided pickup/manifest/labels and coordinating packaging.

---

Fulfillment Models and Operational Flow

1) Fulfillment by Noon (FBN)

Business implication: Lowest operator workload after inventory transfer.

What happens:

• Your inventory is sent to Noon’s warehouse.
• When an order arrives, Noon automatically fulfills it from its warehouse.

How to verify:

• Check the Inventory account where your products are listed (the video references product IDs like 9, 10, 9691).
• Orders do not require manual dispatch steps.

---

2) Fulfillment by Partner (FBP) = “Direct Ship”

Business implication: You remain the origin/ship-from location; Noon handles pickup and delivery, but you trigger the shipment process.

Operational workflow (“Direct Ship” playbook):

1. When orders appear, go to the Direct Ship area in the settings/dashboard.
2. If you see no pending orders yet, wait for the order to populate in the system.
3. When the order arrives, create a “Manifest”:
   • The manifest is a generated code used to structure the shipment.
   • If multiple items are involved, the manifest includes unit counts and the number of shipments.
4. After fulfillment, the order moves to Complete with status like delivered.
5. Noon provides shipping number(s) tied to barcodes.

Barcode / unit scanning logic:

• When scanning unit-wise using barcodes, the process runs automatically in your system:
  • Moves into collection
  • Then delivers to end user

Why the speaker recommends starting with Direct Ship:

• It’s “easy” because a Noon person comes to collect and deliver to the end user.
• Recommended early on to avoid complex self-fulfillment/returns handling.

---

Manifest Requirements (Action Checklist)

• Ensure your product has the UPC code on the product.
• Ensure the partner code provided by Noon is present.
• When the manifest prints:
  • Affix the manifest printout to the box
  • Keep it ready so Noon’s pickup person can collect items

---

Packaging Materials Process (Operational Enablement)

• Check if you already have packing material.
• If not, request packaging materials from Noon:
  • Use an option like Order Packaging Material
  • Choose your address/location
  • Review required quantity/cost and place the order
• Power code / roll barcode supply:
  • Noon provides power code for free for one roll
  • If you run out, add/select card/roll and order delivery (noted as 3 days)
• Packaging availability guidance:
  • Even if Noon’s rider can package at pickup, the video encourages pre-ordering/availability to reduce friction.

---

Returns and Reports (Post-Order Operations)

• Customer returns appear in the Customer Returns section.
• Recommendation:
  • In early operations, prefer Direct Ship to avoid returns/self-dispatch complexity.
• Monthly financial reporting:
  • Go to Reports to see monthly-wise financial status
  • The video notes that “reports” explain what’s happening monthly

---

Payments & Fees: Key Deduction Tracking (Example Included)

To understand net earnings per product/order:

• Go to Payments and Fees
• View Sales
• Select a product and review Noon deductions

Example metrics from subtitles:

• Base / selling price referenced: 34.95
• Referral fee: 2.80 rupees deducted by Noon
• Additional fulfillment-related deduction referenced: 10 drams
• Total deduction logic shown:
  • “fulfillment, 10 for 2.8 → 12.80”

Guidance:

• Check order-wise and payment-wise what Noon charges/deducts.

No broader revenue targets, CAC/LTV, or timeline KPIs were stated, except packaging delivery timing (“3 days”) and a mention of “last 30 days” for data extraction.

---

Inventory Replenishment Dependency (Next Video Roadmap)

To move goods into Noon’s warehouse:

• Go to Fulfillment by Noon
• Transfer into: FBN → FBN, ASN and Storage (as stated)

Next promised steps for later videos:

• Replenish inventory
• Get promotions done
• Post ads
• Do reports

---

Frameworks / Playbooks Mentioned (Implicitly Operational)

• Two-mode fulfillment strategy
  • FBN: outsource fulfillment to Noon
  • FBP (Direct Ship): orchestrate manifest + pickup
• Direct Ship fulfillment playbook
  • Order arrives → Direct Ship → Manifest → affix labels/manifest → Noon pickup → unit scanning → auto processing → delivered
• Reconciliation playbook (payments)
  • Sales / Payments & Fees → select product → review deductions (referral fee + fulfillment charges)

---

Concrete Actionable Recommendations (From the Speaker)

• Start with Fulfillment by Partner → Direct Ship because it’s “easy” and reduces shipping complexity.
• When using Direct Ship:
  • Always create the manifest after the order appears
  • Ensure UPC + partner code are correct on the product
  • Affix the manifest printout to the box before pickup
• Proactively manage packaging:
  • Request packing materials before you run out
  • Order roll/power code refills if needed (noted as 3-day delivery)

---

Presenters / Sources

• Presenter: Not explicitly named in the subtitles (only greetings and “see you in the next video” appear).
• Source system referenced: Noon (Fulfillment by Noon / Fulfillment by Partner dashboard and services).