Summary of "Difficult People: What to Do When All Else Fails / The Harvard Business Review Guide"
The video “Difficult People: What to Do When All Else Fails / The Harvard Business Review Guide” provides strategies for managing difficult people in the workplace. It emphasizes the importance of setting boundaries, limiting exposure, keeping interactions brief, and documenting both the colleague’s transgressions and one’s own successes. The methodology includes setting boundaries and limiting exposure, determining the least amount of time needed for interactions, keeping interactions positive with pre-prepared responses, turning interactions into a game to create emotional distance, documenting colleague’s transgressions and successes, bringing the issue to someone in power, and considering quitting as a last resort. The speaker in the video is the narrator.
Methodology
- Set boundaries and limit exposure
- Determine the least amount of time needed for interactions
- Keep interactions positive with pre-prepared responses
- Turn interactions into a game to create emotional distance
- Document colleague’s transgressions and successes
- Bring the issue to someone in power
- Consider quitting as a last resort
Speakers
- Narrator
