Summary of "Правила работы на кассе"

Cashier Rules and Procedures

This guide outlines comprehensive rules and procedures for cashiers working at a checkout, focusing on equipment preparation, handling payments, customer service, and end-of-shift duties. It ensures efficient, secure, and customer-friendly operation.

Before the Workday

Equipment Check: Turn on and verify all equipment is operational, including:
- Cash register
- Receipt printer
- Conveyor belt
- Card terminal
- Customer display
- Scales
- Barcode scanner
- Counterfeit detector
Replenish Supplies: Ensure availability of:
- Business cards
- Cash register tape
- Card terminal tape
- Packaging materials
- Plastic bags
- Pens for signatures
- Cleaning rag
System Login: Log in to the system and perform clock-in.
Cash Preparation: Confirm sufficient change is available (minimum $300), especially coins. Notify the assistant if short.

During the Workday

Asset Security: Safeguard cash and material assets at all times.
Counterfeit Banknotes:
- Carefully check large banknotes ($50 and $100) using a detector or marker.
- If a banknote is suspected counterfeit:
  - Keep it visible.
  - Call the assistant manager.
  - Verify with the buyer present.
- If confirmed counterfeit:
  - Inform the buyer.
  - Call the police.
  - Mark the banknote accordingly.
Age Verification:
- Do not sell alcohol or tobacco to anyone under 21.
- Request ID if the buyer’s age is uncertain.
Customer Service:
- Handle customers efficiently but attentively.
- Organize shopping baskets and maintain the checkout area when idle.
Scanning Items:
- Scan items carefully, especially similar products with different names or brands.
- Announce purchase totals and change clearly.
Card Payments:
- Announce the total amount.
- Have the buyer insert their card and sign the receipt.
- Verify that the signature on the receipt matches the card signature (mandatory for purchases over $40).
- If the card is unsigned, ask the buyer to sign or use another card.
Product Information:
- Monitor product info on the display.
- Report any discrepancies.
- For unrecognized products, call the assistant manager for help.
Checkout Area Maintenance:
- Maintain product displays and price tags during quiet times.
- Follow specific packing rules to avoid contamination, such as:
  - Separate fish from bread.
  - Keep drinks separate from other items.

Payment Specifics

Card and Food Stamp Payments:
- Swipe the card on a special terminal and enter the PIN.
- Provide a receipt confirming payment.
- Do not exchange cash from card payments or accept stamps as payment.
- Do not charge sales tax or additional fees on card or food stamp purchases.
- Certain goods cannot be paid for by card or food stamps, including:
  - Non-food items
  - Alcohol
  - Tobacco
  - Medicines
  - Hot food
Loyalty Program:
- Ask customers for loyalty (Star Club) cards.
- Apply discounts or points accordingly.
- Offer to sign up new customers for the program.

End of Shift

Place a “Lane Closed” sign on the conveyor belt.
Report daily revenue and prepare cash accordingly.
Collect cash proceeds and hand them over to the assistant manager.
Reconcile the cash register balance.
- Compensate for any shortages and report them.
Perform logout operation.
Clean and organize the workstation.
Restock supplies and return leftover goods to sales areas.

Notable Mentions

Use of counterfeit banknote detectors and markers is mandatory.

The assistant store manager plays a key role in handling counterfeit money and customer disputes.

Integration of the Star Club loyalty program enhances customer engagement.

Strict adherence to legal requirements regarding age verification and counterfeit money handling is essential.

This guide supports cashiers in maintaining a secure, efficient, and customer-friendly checkout environment.