Summary of Сложные ситуации на встречах: как предотвратить и что делать в моменте?
The video discusses facilitation and difficult situations at meetings, focusing on how to prevent and handle these situations. The main focus is on addressing three typical difficult situations that can arise in meetings and providing methods to prevent and manage them, such as dealing with silence, toxic behavior, and arguments. The importance of including people at the beginning of meetings, understanding the underlying needs and intentions behind toxic behavior, and observing disputes and intervening only when necessary are also highlighted. The speakers emphasized the importance of empathy and collaboration in dealing with difficult situations.
Additionally, the video emphasizes the importance of sharing responsibility with the group and understanding that even silent participants contribute to the meeting dynamics. The speaker also mentions an upcoming training on facilitation and how it can help individuals develop the skills needed to effectively lead meetings.
Speakers:
- Oksana Ibragimova
Notable Quotes
—
37:05
— « "they’re just different voices And the system has different needs and the team of the Scrum team definitely has a need for release" »
—
66:20
— « may Be how to moderate managers who have a conflict outside the meeting and the relationship is tense, yes, it’s difficult, I now have an example.
»
—
70:38
— « ...if there is not enough time to make a decision about the deadline tomorrow, this question We are addressing the group because only the group knows how to deal with it.
»
—
70:58
— « What do you think we should do about it? It’s cool to think about it a little before how it actually came out when you understand that things are already moving towards this, it will take about 10-15 minutes and you will have time to agree How to deal with this.
»