Summary of "How to Deal with Difficult People | Jay Johnson | TEDxLivoniaCCLibrary"
Dealing with difficult people can lead to stress, anxiety, and negative impacts on relationships and work performance.
The limbic system triggers fight-or-flight response when dealing with difficult people, leading to heightened anxiety and stress.
labeling people as difficult or problematic can influence how we interact with them.
behavioral intelligence involves explaining, predicting, influencing, and controlling behaviors.
Asking questions and understanding the reasons behind behaviors can help improve relationships.
Using inclusive language, reward and recognition, and separating the person from the behavior can help influence and control interactions with difficult people.
self-care techniques like deep breathing, counting to ten, and separating the person from the behavior can help manage stress and anxiety in challenging situations.
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Wellness and Self-Improvement
