Summary of How to Deal with Difficult People | Jay Johnson | TEDxLivoniaCCLibrary
Dealing with difficult people can lead to stress, anxiety, and negative impacts on relationships and work performance.
The limbic system triggers fight-or-flight response when dealing with difficult people, leading to heightened anxiety and stress.
labeling people as difficult or problematic can influence how we interact with them.
behavioral intelligence involves explaining, predicting, influencing, and controlling behaviors.
Asking questions and understanding the reasons behind behaviors can help improve relationships.
Using inclusive language, reward and recognition, and separating the person from the behavior can help influence and control interactions with difficult people.
self-care techniques like deep breathing, counting to ten, and separating the person from the behavior can help manage stress and anxiety in challenging situations.
Presenters
Notable Quotes
— 05:00 — « Couldn't we see our friend doing that and say well they're just headstrong. »
— 05:02 — « We see somebody do something that we feel like it's aggressive, but on the other side of things we look at our friend that does the exact same behavior and we say wow they're dedicated, motivated, passionate even. »
— 08:08 — « Asking questions is one of the best ways to explain behavior. »
— 10:01 — « I noticed that we're having some trouble communicating here. We should probably take a look at this a little bit more effectively. »
— 11:38 — « Until we recognize that each of us is a difficult person for someone else, we're never going to be able to adjust our behavior. »
Category
Wellness and Self-Improvement