Summary of "GESTÃO DE CONFLITOS (Principais Causas Surpreendentes e 10 Dicas Práticas de Como Trabalhá-la)"
The video emphasizes the significance of conflict management in organizations to achieve goals and maintain a positive work environment. It delves into the definition of conflict, its types, stages, causes, and consequences. The methodology includes understanding conflict management, identifying main causes such as changes, unrealistic goals, conflicts between departments, poor communication, and personality differences, explaining the stages of conflict management, and providing 10 practical tips for managing conflicts. These tips include creating a healthy work environment, clarifying points of view, focusing on needs, defining approaches, developing solutions, presenting the solution, monitoring developments, and exercising positive leadership.
Methodology
- Understanding conflict management and its importance
- Identifying main causes of conflicts such as changes, unrealistic goals, conflicts between departments, poor communication, and personality differences
- Explaining the stages of conflict management: latent, cognitive and emotional consciousness, outcome, and action
- Providing 10 practical tips for managing conflicts, including creating a healthy work environment, clarifying points of view, focusing on needs, defining approaches, developing solutions, presenting the solution, monitoring developments, and exercising positive leadership
Speakers
- Not specified in the subtitles.
