Summary of GESTÃO DE CONFLITOS (Principais Causas Surpreendentes e 10 Dicas Práticas de Como Trabalhá-la)
The video emphasizes the significance of conflict management in organizations to achieve goals and maintain a positive work environment. It delves into the definition of conflict, its types, stages, causes, and consequences. The methodology includes understanding conflict management, identifying main causes such as changes, unrealistic goals, conflicts between departments, poor communication, and personality differences, explaining the stages of conflict management, and providing 10 practical tips for managing conflicts. These tips include creating a healthy work environment, clarifying points of view, focusing on needs, defining approaches, developing solutions, presenting the solution, monitoring developments, and exercising positive leadership.
### Methodology
- Understanding conflict management and its importance
- Identifying main causes of conflicts such as changes, unrealistic goals, conflicts between departments, poor communication, and personality differences
- Explaining the stages of conflict management: latent, cognitive and emotional consciousness, outcome, and action
- Providing 10 practical tips for managing conflicts, including creating a healthy work environment, clarifying points of view, focusing on needs, defining approaches, developing solutions, presenting the solution, monitoring developments, and exercising positive leadership
### Speakers
- Not specified in the subtitles.
Notable Quotes
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01:04
— « WHAT IS CONFLICT MANAGEMENT First, before understanding this subject, we need to define what conflict is. Which basically is the difference in perspectives or points of view that ends up generating tension between those involved.
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11:44
— « FOCUS ON NEEDS An important point in conflict management is to focus on the needs of the company or the project. Try to understand the personal problems of each person involved, but know how to separate them from what happens in the company when making the decision.
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13:32
— « DEVELOP SOLUTIONS Having defined the type of approach, good conflict management foresees possible scenarios and consequences. Thus, it outlines possible solutions for each identified path. »