Summary of Using "NO" To Quickly Persuade People | Negotiation Tactics | Chris Voss
The video discusses negotiation tactics, specifically focusing on the power of using "no" instead of "yes" to persuade people quickly. The presenter, Chris Voss, shares examples of how he successfully negotiated by laying out the situation instead of his resume. He emphasizes the importance of triggering a "calibrated no" to lead to collaboration and dialogue. Voss explains how getting people to say "no" can lead to a more efficient system and better decision-making due to reduced anxiety. By seeking first to understand and then be understood, individuals can trigger a "that's right" response, leading to clarity and agreement. Voss also shares personal experiences with influential figures like Jack Welch and Robert Herjavec, highlighting the effectiveness of using "no" in negotiations.
Presenters
Notable Quotes
— 12:43 — « a calibrated no is worth five yeses »
— 16:46 — « it's not what it is to you when it comes out of their mouth it's what it is to them that's right »
Category
Business and Finance