Summary of "НОВАЯ комиссия СБЕРа удивит всех клиентов банка!"

Summary of Business-Specific Content from the Video

“НОВАЯ комиссия СБЕРа удивит всех клиентов банка!”

Company Strategy & Operations

Sberbank’s New Revenue Strategy Starting January 1, 2026, Sberbank will introduce a monthly fee of 150 rubles for dormant payment accounts that meet specific inactivity criteria. This marks a shift from traditional free account maintenance toward monetizing inactive customer segments.

Target Customer Segments - Dormant payment accounts without linked bank cards and no monthly activity over 5,000 rubles. - Customers without a Sber Prime subscription. - Discounted fee of 40 rubles/month for younger customers aged 14-21. - Separate fee of 300 rubles/month for unused debit cards inactive for over 18 months.

Fee Structure & Conditions - Maximum fee per customer is capped at 150 rubles/month regardless of the number of dormant accounts. - Fees apply only to payment accounts, not savings accounts. - Cards will not go into negative balance; accumulated fees will be deducted upon the next deposit.

Operational Process for Account Closure - Customers are advised to close unused accounts to avoid fees. - Account closure takes 30 days from application submission; no fees are charged during this period. - Customers must clear balances before closure and obtain written confirmation of account closure to avoid future claims.

Debt Collection & Risk Management - Unpaid fees accumulate into debt, potentially leading to bailiff involvement and travel restrictions if debt exceeds 10,000 rubles. - The bank may initiate lawsuits silently; debtors are notified by mail at their last registered address. - Debt negatively impacts credit history, affecting future loans or mortgage terms.

Marketing & Customer Communication

Customer Notification Sberbank uses SMS and app push notifications to inform customers of fee changes. However, some customers may miss these alerts due to disabled notifications or roaming.

Customer Segmentation in Messaging Special attention is given to elderly customers who may not actively use mobile apps; they are recommended to visit branches for account management.

Competitive Positioning Sberbank is the first major bank in Russia to implement such fees, signaling a potential trend for other banks to follow due to new VAT regulations on financial services (22% VAT introduced in January 2024).

Regulatory & Market Context

Regulatory Changes - Introduction of 22% VAT on financial transactions after 20 years without such tax, increasing operational costs for banks. - Banks respond by introducing new fees and charges to offset increased tax burdens.

Legal Framework - Banks have the right to unilaterally change contract terms but must clearly notify customers. - Courts require proof that customers received notifications; customers disabling alerts may face challenges disputing fees.

Actionable Recommendations & Frameworks

Customer Playbook to Avoid Fees - Regularly review all bank accounts and cards for inactivity. - Close unused payment accounts without linked cards via the mobile app or branch. - Transfer balances before closure; wait 30 days for closure confirmation. - Obtain written confirmation of account closure to avoid future liabilities. - Consolidate banking activity with one primary bank to reduce complexity and fees. - Warn elderly relatives and less tech-savvy individuals to proactively manage accounts.

Risk Mitigation - Monitor notifications from banks actively. - Avoid leaving small balances on dormant accounts to prevent fee accumulation. - Use Sber Prime subscription or maintain active account usage to avoid fees.

Key Metrics & Targets

Fee Amounts:
- 150 rubles/month per dormant payment account (max per customer).
- 40 rubles/month for customers aged 14-21.
- 300 rubles/month for inactive debit cards (inactive 18+ months).
Inactivity Threshold:
- No card linked + no monthly transactions ≥ 5,000 rubles.
Timeline:
- Fees effective from January 1, 2026 (accounts).
- Card fees effective from December 5, 2025.
- 30-day account closure processing window.

Case Examples & Illustrations

Customers unexpectedly incur debts due to dormant account fees, leading to bailiff involvement and travel bans.
Elderly customers face higher risks due to limited app usage and awareness.
One bank increased SMS service fees by 50% following new VAT rules, illustrating broader sector trends.

Presenters / Sources

The video appears to be from a financial advice or consumer rights channel reviewing Sberbank’s new fee policies.
No individual presenter names are given; the speaker is informally referred to as “Dimon” in a rhetorical context.
The content combines analysis, practical advice, and warnings about Sberbank’s operational changes.

Overall, the video highlights Sberbank’s strategic shift to monetize dormant accounts through new fees, driven by regulatory tax changes and competitive pressures. It provides a clear operational playbook for customers to avoid unnecessary costs and manage banking relationships proactively.