PENGELOLAAN TELEPON ( MENELPON DAN MENERIMA) SEBAGAI SEORANG SEKRETARIS

Main ideas / lessons conveyed

• The video demonstrates how a secretary should make and receive a professional telephone call in a company context.
• It models a complete call flow: greeting → request to speak to the director → reason for the call → delivering an invitation/message → confirming key details (date/time/location/contact) → closing.
• It emphasizes clarity and verification of information, especially:
  • Whether the intended person is available
  • The message content
  • The meeting details (venue, date, time)
  • The call-back phone number

Methodology / step-by-step (telephone call as a secretary)

1. Open the call

   • Greet appropriately (e.g., “Assalamualaikum…” / “Good morning…”).
   • Introduce yourself (name and role as secretary; affiliation/department as applicable).

2. Identify the caller’s request

   • The caller asks to speak with the director (e.g., “Can I speak to Mr. Heru, the director?”).

3. Secretary responds with availability

   • Confirm connection/identity of the secretary and the company.
   • Inform the caller that the director is not in the office and is out of town.

4. Take and deliver the message

   • Ask whether the caller wants to leave a message.
   • Record the invitation/message to be delivered.
   • Provide meeting details clearly, such as:
     • Purpose/topic: project cooperation meeting
     • Venue: Claro/Claro Ballroom (Claro Balun Hotel)
     • Date: Monday, 27 September 2021
     • Time: 10:00 AM
     • End time: “until finished” (as stated)

5. Confirm accuracy with the caller

   • Ask the caller to confirm the message is correct.
   • Verify any additional details, including the phone number/call-back number.
   • If there is confusion about numbers, correct and re-verify until confirmed.

6. Close politely

   • Confirm that the secretary will convey the message back to the director.
   • Thank the caller and end with a closing greeting.

Speakers / sources featured (identified in the subtitles)

• Nur Janti Muthmainnah (narrator/performer; introduces herself and demonstrates the secretary call)
• “Mrs. Anti” (another secretary/role mentioned during the call)
• Mr. Heru (director, the recipient of the message; not present in the office)
• PT Wijaya Kusuma (company referenced)
• PT Adijaya (company referenced)
• Claro Ballroom / Claro Balun Hotel (meeting venue referenced)