Summary of "Como Conectar a API Oficial do WhatsApp ao Unnichat"
Overview
This video tutorial, presented by Luís Santos, co-founder and director of Unnichat, provides a detailed guide on how to connect an official WhatsApp API number to the Unnichat platform. It is part of a series designed to help users integrate official WhatsApp and Instagram APIs with Unnichat.
Key Technological Concepts and Product Features
Official WhatsApp API Integration
- The WhatsApp number used for the API must not be active on a regular WhatsApp app, as connecting it to the API will remove it from the phone app.
Verified Facebook Business Manager (BM)
- A verified Facebook Business Manager is essential.
- Verification requires submitting company documents such as:
- CNPJ
- Articles of incorporation
- Terms of use
Connection Workflow
- Accessing Unnichat’s connection interface triggers Meta’s official integration pop-up.
- Users select a verified Business Manager portfolio.
- Understanding the hierarchy is important:
- Business Manager > WhatsApp Business Accounts > WhatsApp Profiles (phone numbers).
- Users can create a new WhatsApp Business Account and WhatsApp profile directly within the platform.
Phone Number Registration
- Users can register either:
- Virtual numbers (e.g., via the BRD platform)
- Real SIM cards
- Verification methods:
- Phone call (preferred for virtual numbers)
- SMS (if using a physical SIM card)
Payment and Usage Limits
- Adding a payment method in Facebook Business Manager is required to avoid strict messaging limits.
- Default message limits vary:
- Some accounts start with 1,000 messages.
- Others, like the presenter’s, have limits up to 100,000 messages.
- Unnichat does not handle payments; all billing is managed through Facebook/Meta.
Post-Connection Features
Once connected, users gain access to all Unnichat functionalities, including:
- Automations
- Live chat
- Mass messaging (mailings)
- User access management
Additionally, Facebook Business Manager provides monitoring tools to track number quality and health.
Next Steps in the Series
- Connecting Instagram accounts
- Uploading contacts
- Creating automations
- Exploring other advanced platform features
Additional Support Features
- In-platform chat support
- Access to popular help articles
- Direct communication with Unnichat’s team for troubleshooting and questions
Main Speaker
- Luís Santos, co-founder and director at Unnichat
Category
Technology
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