Summary of Andrew Croasdale - From Counter Terrorism to Leadership Consulting

Summary

In the video titled "Andrew Croasdale - From Counter Terrorism to Leadership Consulting," Andrew Croasdale shares his transition from a 30-year career in British counter-terrorism policing to becoming an independent consultant. His consulting focuses on enhancing governance, integrity, and operational excellence in businesses by applying principles learned from his policing background.

Main Financial Strategies and Business Trends

High-Performing Teams: Andrew emphasizes the importance of developing High-Performing Teams within organizations, drawing parallels from his policing experience.
Governance and Structure: He discusses the significance of governance in creating a solid foundation for businesses, which involves clear mission, vision, and values.
Continuous Improvement: Andrew advocates for a culture of Continuous Improvement, encouraging businesses to regularly assess and refine their processes and performance.
Customer-Centric Values: He highlights the need for businesses to establish values that resonate with both their customers and their internal teams.
Support for Small Business Owners: Andrew identifies the unique challenges faced by small business owners, particularly their need for leadership support and guidance.

Methodology/Step-by-Step Guide

Identify Business Identity: Define what the business does and its mission, focusing on the impact it has on the world.
Establish Values: Collaborate with team members to articulate values that reflect what customers expect and what the business stands for.
Continuous Improvement Process: Implement a system for regular feedback and improvement, encouraging open communication about performance.
Set Clear Strategic Goals: Ensure that strategic objectives are realistic and communicated effectively throughout the organization.
Regular Reviews: Conduct annual reviews of the mission, vision, and values to keep them relevant and aligned with business goals.

Presenters/Sources

Jonathan Stark: Host of the show.
Andrew Croasdale: Guest and leadership consultant.

Notable Quotes

— 04:28 — « When customer service is delivered to a high standard, it makes such a difference to people's lives. »

— 15:11 — « The biggest contribution I think I can make to the world is to help business owners and leadership teams be able to inspire the best from their people so that customers can enjoy the best service. »

— 18:04 — « Good governance produces an environment around the team that inspires them and nudges them to operate at their best. »

— 44:48 — « If you know if I'm serving a certain type of customer, it's becoming regularly that kind of solo business owner with a team of 10. »