The Polite Way To Interrupt Someone (Who Won't Stop Talking)

Keeping a Conversation on Track

When someone talks at length—especially during a time-limited appointment—these approaches can help you stay on track while showing that you’re listening:

• Set expectations in advance. At the start, explain the time limit and let the person know you may guide the conversation to the next topic so you can cover everything.
• Ask permission to move on. For example: “Would you mind if I ask the next question? I want to make sure we cover everything in the time we have.”
• Use a natural pause. Wait for the person to take a breath, acknowledge what they said, and then transition to your next question.
• Reflect, then redirect. Briefly recognize their concern before moving to another topic. A useful pattern is: reflect, move on; reflect, move on.
• Avoid repetitive backchanneling. Saying “yeah, yeah, yeah” to hurry someone along can feel dismissive rather than attentive.
• Consider why they may be talking at length. They may be anxious or may not feel heard. Acknowledging their point can help them feel listened to while keeping the conversation focused.

Sources: Vinh Giang and an unnamed doctor who participated in the conversation.