Summary of Missed Call Text Back Use Existing Number with Porting in GoHighLevel

The video provides a detailed tutorial on how to use an existing phone number for missed call text back and SMS services in GoHighLevel, specifically through a process called Number Porting. The speaker emphasizes the importance of retaining a client's existing phone number to enhance service retention and reduce client stress.

Key Concepts and Features:

Number Porting: The process of transferring a client's existing phone number from their current carrier to GoHighLevel, allowing for missed call text back and SMS functionalities without needing a new number.
A2P Verification: All users must complete A2P Verification, which is a requirement for SMS services globally.
Sticky Phone Numbers: Retaining a client's phone number increases the likelihood of their continued business, as changing numbers can be a hassle for clients.
Service Features: Once the number is ported, users can access various features, including AI chatbots, automations, and reputation management.

Steps for Number Porting:

Twilio Account: Log into Twilio, navigate to the phone numbers section, and select the option to port a number.
Information Required: Provide business details, the existing phone number, account number from the current carrier, and a letter of authorization.
Submission: After filling out the required forms and submitting a billing statement, the process takes about 2-4 weeks.
LC Phone: For users of GoHighLevel's LC Phone, contacting support is necessary to initiate the porting process, as there is no direct option available in the interface.

Alternative Methods:

The speaker mentions a hybrid approach involving call and text forwarding but advises against it due to complications and potential issues with number visibility.

Additional Resources:

The video concludes with a recommendation to watch another video focused on AI-powered missed call text back, which is described as a valuable resource.

Main Speaker:

The content is presented by an unnamed speaker who appears to be knowledgeable about GoHighLevel and its functionalities.

Notable Quotes

— 01:49 — « This is incredibly powerful, though, because phone numbers are extremely sticky. If you get someone's phone number, they'll stay with you almost forever. »

— 02:12 — « Fighting for their phone numbers now a lot of people they're just trying to get those quick wins. They don't look past this. »

— 08:24 — « I highly recommend you do a port because it just makes your service way more sticky. »

— 08:56 — « I don't recommend it. It's just weird. It often runs into a lot of issues. »