Video summary

beDelivery - Hướng Dẫn Thực Hiện Đơn Giao Hàng Siêu tốc

Main summary

Key takeaways

Educational

Main ideas / concepts covered

  • How drivers should process express orders (including COD—Cash on Delivery) using the app.
  • Definitions of express delivery types:
    • One-stop delivery: one delivery destination.
    • Multi-stop delivery: two to up to 10 delivery points.
  • Required operational flow:
    1. Enable/activate the express delivery service
    2. Receive and confirm trip/orders (sender + recipient confirmation)
    3. Pick up and deliver with photo evidence and correct payment collection
    4. Finalize delivery and update statuses accurately
  • Handling failure/cancellation scenarios:
    • What to do if contacting sender/recipient fails
    • What to do after a failed-delivery status is chosen
    • Returning goods within required time limits
  • Compliance and anti-fraud/accuracy rules:
    • Call requirements within a time window
    • Never misreport order status
    • Warning about scams and prohibited goods
    • Penalties for charging extra or incorrect updates

Methodology / step-by-step instructions (detailed)

A) Enable the express delivery service (setup)

  • Step 1: Go to Service Configuration
  • Step 2: Turn on the Express delivery service
  • Step 3: Choose a suitable shipping company to receive more orders

B) Process an express trip/order

Step 1: Receive the request

  • After receiving a request, check whether the screen shows COD (Cash on Delivery).
    • If COD is enabled, prepare the advance payment to give the sender when picking up the goods.
  • Click “Accept Trip”
  • Go to order details to review order information:
    • View sender and recipient information

Step 2: Contact sender and recipient to confirm

  • Contact the sender (before pickup)
    • Use the call button to contact the sender
    • Confirm the order and pickup location
  • If there are multiple orders:
    • Select “View All Orders” to see all details
    • Contact the seller/sender before pickup
  • Contact the recipient directly to avoid:
    • Order cancellation
    • Recipient not being available
  • Recipient contact logic:
    • Single drop-off point: open recipient details and call
    • Multiple drop-off points: select “View All”, choose the recipient, and call

If contacting sender or recipient is unsuccessful:

  • Select details
  • Choose “Cancel Trip”
  • Select the correct cancellation reason
  • Take the photo as requested
  • If a confirmation option appears, confirm to complete cancellation

Contact attempt requirement:

  • Call at least three times within 10 minutes

Important warning: When contacting sender/recipient to confirm the order, do not contact the sender to cancel the order.

C) Pickup + deliver with evidence + correct payment handling

Step 3: Receive goods and deliver to recipient

  • If the driver suspects the package contains prohibited items:
    • Request a joint inspection with the sender before accepting goods
  • Use platform guidance to avoid scams (example scam-related message mentioned in subtitles)
  • Understand the payment breakdown shown in-app (as described):
    • Fees to be collected
    • COD amount
    • Cash advance needed from the driver
    • Total amount the driver must advance to the sender
Pickup photo requirements
  • At the pickup point:
    • Take required photos by pressing “take photo of receiving goods” and using the camera icon.
  • COD availability and package condition must be clearly shown:
    • If no payment required, the package must be in its original condition as shown
  • Photo composition requirements:
    • Background photo must clearly show pickup location info:
      • house number, building, gate, and whether COD is available
    • Close-up photo(s) must show:
      • intact package
      • printed/handwritten receipt
    • Also show background details (house/building/gate) in at least relevant images

After photos:

  • Click “Finish”
  • Then click “Start Delivery”
Delivery photo + confirmation requirements
  • Upon arriving at delivery point:
    • Press call button to contact recipient
    • Click to confirm delivery
    • Take two photos (camera icon) as requested:
      • goods at the delivery point
      • goods + background at the delivery point (house/building/gate visible)
  • After photo session:
    • Press finish and proceed to next stage
Payment collection
  • Collect the exact amount shown on the app at the cash collection point.
  • If driver intentionally charges extra:
    • consequences may include warnings and suspensions (3 days / 7 days / permanent) per code of conduct
Completion
  • After successful delivery:
    • Cash is collected from recipient in exact amount
    • Card payment is credited automatically after successful delivery
  • Click “Done” to complete the order
  • If the subtitles’ mention is accurate:
    • drivers may also be expected to thank the customer at completion and assist with heavy items if the customer agrees.

D) Failure handling (delivery failed)

If delivery fails (general flow)

  • Select details
  • Choose “failed delivery”
  • Select a reason
  • Tap camera icon and take a required photo
  • Enter the reason as required
  • Confirm after completing photo capture

Returning goods after failed delivery

  • For failure scenarios from named food stores (mentioned):
    • KFC, Cholibi, McDonald’s
  • If delivery fails:
    • Driver must return the goods to the sender within 1 hour
  • Example mentioned:
    • If the driver cannot contact the sender, return to Hub
  • Rule after selecting failed delivery in the app:
    • After choosing failed delivery on the B Part Partner app, driver is not allowed to continue contacting/delivering to the customer
    • Must return immediately to the sender

Risk and accountability warnings:

If an order is redelivered intentionally after being marked failed/incorrectly updated, it may no longer be supported and there’s a risk of losing the goods.

If updated status differs from actual status and causes complaints, the driver is responsible for: - compensation costs and penalties under the code of conduct

E) Viewing express orders and tracking status

  • To view all express orders and their statuses:
    • Select the option (shown as [music] in subtitles)
  • The screen shows:
    • Incomplete orders under an “Incomplete” section
    • Completed orders under a completed items section
  • Drivers can track whether delivery was successful or unsuccessful
  • Timing constraint:
    • Drivers must play music in the order shown on the app, otherwise it affects committed completion time (as stated in subtitles)

F) Finalize/update order correctly (status rules)

  • When updating order status:
    • Must be accurate to the real situation
  • Examples of correct status handling mentioned:
    • “Unable to accept” due to personal reasons
    • Incorrect address:
      • select correct reason and cancel order
    • Delivery successful:
      • confirm completion
    • Delivery failed:
      • customer refused to accept package
    • Incorrect address with delivery failure:
      • select correct reason and click delivery failed

Strong warnings:

Absolutely do not select the wrong order status

If force majeure makes continuation impossible: - update cancellation status correctly - do not deliver until receiving goods back from the sender

If force majeure blocks delivery, the driver must not proceed without proper custody/return instructions (as described)

Speakers / sources featured

  • No specific individual speaker name is clearly identified in the subtitles.
  • Source/system mentioned:
    • B Part Partner app (referred to for failed-delivery selection)
    • “B Academy” (mentioned near the end: “five-star standard, increases income”)
  • Organizations/brands mentioned as order sources:
    • KFC
    • Cholibi
    • McDonald’s

Original video