Video summary

How to Create & Manage Favorites in ServiceNow | ServiceNow Fundamentals 2026

Main summary

Key takeaways

Technology

Overview

The video/tutorial explains how to create and manage “Favorites” in a ServiceNow instance so you can quickly access frequently used pages (such as tables and reports).

How to Add Items to Favorites

  1. Navigate to the page you want to favorite.
  2. Add favorites in multiple ways:
    • From the All Applications menu.
    • From the current page by clicking the star icon at the top (works even if the item isn’t listed in the menu—e.g., a specific report).

Example: adding the Groups table using “Add groups to favorites.”

Managing What’s in Favorites

Toggling items

  • If an item is already added (e.g., users), clicking it again can remove it from favorites.

Configuring favorites entries

You can configure how favorites appear and how they’re organized, including:

  • Changing location/placement on the favorites page
  • Adding additional parameters to help categorize favorites
  • Using More options to change the color
  • Changing the icon associated with the favorite item
  • Drag-and-drop to reorder items (e.g., move items closer to the top)

Creating Groups / Categories

To prevent favorites from becoming a scattered list, the tutorial recommends grouping them.

  • You can create custom groups (example: “Permissions”)
  • Drag favorites into these groups so they appear clustered and easier to scan
  • Color-coding is emphasized as a usability feature:
    • When you see a specific color, you can tell it relates to a category (e.g., permissions)

Saving and Using Grouped Favorites

  • After configuration, click “save changes.”
  • Favorites are shown in a drop-down/grouped structure:
    • Groups can be collapsed/rolled up under a Selected section
  • A search box is available to quickly find favorites (for example, typing “users” filters results immediately)

Key Concept Takeaway

Favorites in ServiceNow function like a personalized navigation dashboard, supported by:

  • Star-based pinning
  • Customization (color, icon, ordering)
  • Categorization via groups
  • Collapse/expand UI
  • Search for rapid access

Main Speakers / Sources

  • Single presenter/instructor speaking directly to the audience.
  • No additional sources or named experts are referenced in the subtitles.

Original video