Explanation of Organization as of Aug 2020-4

Summary (Business/Operations Focused)

Corporate Department: Role and Structure

The corporate department is described as a “tool” / “basement” to:

• Maintain the overall business environment of the company
• Provide core functions that support both current operations and new business expansion

Core functions within Corporate

• Management
  • Led by the Director and CEO
  • The Operations Manager supports operations and also participates in HR matters
• HR
  • Divided into:
    • Recruiting & onboarding: from new business/new hires through end of probation
    • HR development/training: for current employees, focused on maximizing performance
      • Planned to start from this month
• Accounting
  • Provides company status through figures/visuals
  • Purpose: enable management decision-making to avoid wrong judgments and wrong decisions
• General Administration
  • Handles practical support operations (e.g., facilities, equipment, setup, and maintenance-type items)
• New Business
  • Initiates and operates new business lines under corporate oversight
• General Research
  • Supports both:
    • Research related to current business/local operations
    • Research for new business opportunities
  • Considered critical because it covers “everything related” and informs expansion decisions

---

New Business Play: How Expansion Is Driven

When launching a new business, the company assigns a General Manager (GM):

• GM is responsible for the new business end-to-end

Example mentioned

• A food store business is cited as an active/challenging initiative.
• It is managed by a GM described as a cousin connected to a nearby Japanese counterpart (name not provided).
• The GM is also tasked with developing the new business.

Strategic emphasis

The speaker stresses that the company should pursue multiple challenging new business initiatives at the same time:

• Prefer more than two or three parallel efforts
• Rationale: otherwise the company “cannot grow/expand the business rapidly”
• While local operations matter, new business is necessary for rapid growth

---

Core Execution Loop / Decision-Making Process (Implied)

• Collect information (e.g., from clients)
• Use general research to:
  • Identify opportunities
  • Support both local improvements and new business strategy
• Use accounting/figures to:
  • Track company condition/status
  • Enable management judgment and decisions
• Use HR processes to:
  • Recruit and onboard new talent (recruiting → onboarding → probation completion)
  • Develop existing employees to maximize performance

---

Key Metrics / KPIs / Targets Mentioned

• No explicit numerical KPIs were provided (e.g., revenue, margin, CAC/LTV, churn).
• One timeline/process target was mentioned:
  • HR development/training for current employees will start from this month

---

Presenters / Sources

• Sophia (referred to as “software subject”; involved in operations and HR)
• Director and CEO (referenced as part of management leadership)
• The speaker providing the explanation of the corporate department (name not clearly provided in subtitles)
• The GM handling the food store business (described as a cousin; name not provided)