Live Chat: Track Visitor Activity | Odoo Helpdesk

Video Summary

The video discusses the features of Odoo's live chat application, emphasizing its capability to track visitor activity on websites. Key points include:

• Visitor Tracking: The application allows businesses to monitor which pages visitors are viewing and what products they are interested in, enabling tailored sales pitches based on real-time customer behavior.
• Live Chat Functionality: Users can initiate a chat with a live agent by clicking a chat bubble on the website. The agent receives notifications of incoming messages, which can be managed through a dedicated chat interface.
• Command Features: Agents can utilize specific commands during chats to retrieve visitor history, which shows the last 15 pages viewed by the visitor. This helps agents understand customer interests better.
• Visitor Insights: The application provides a list of all visitors over a specified period, including their geographic locations and any established connections (like existing customers). This data allows businesses to engage with visitors more effectively through targeted messaging.
• Follow-Up Opportunities: Agents can proactively reach out to regular customers based on their browsing history, enhancing customer engagement and potentially increasing sales.

Main Speaker

• Unnamed representative from Odoo