You're Making These Communication Mistakes (Without Knowing)

Summary

Communication expert Vinh Giang describes five speaking habits that can make people seem unclear, indecisive, or less credible—even when they’re knowledgeable. He offers practical frameworks and techniques for communicating more effectively, especially in meetings and other high-pressure situations.

1. Answer the question before adding detail

When asked for a status update or another direct question, avoid giving all the background before getting to the point. Use ACQ:

• Answer: Give a clear, concise response.
• Context: Add only relevant background.
• Question: Check whether the other person wants more detail.

2. Don’t think out loud when a considered answer is expected

Speaking through every possibility can confuse people and undermine confidence in your judgment. Instead, pause, take a breath, form your answer, and then use ACQ.

Thinking aloud can still be useful for brainstorming or collaboration. The key is to distinguish those situations from ones where people need a decision or recommendation.

3. Take a position rather than defaulting to agreement

Staying neutral to avoid conflict may be interpreted as a lack of decisiveness, and people may stop seeking your input. Use PRO:

• Position: State what you recommend or believe.
• Reason: Explain why.
• Open: Invite questions or discussion.

4. Lead the energy in the room

First notice the room’s mood and how people are speaking. Match and mirror their energy to build rapport, then gradually adjust your volume, warmth, pace, or tone to guide the conversation toward the energy it needs. Leaders can set the tone rather than simply copying it.

5. Use your voice more dynamically

Vary your rate of speech, volume, and vocal melody:

• Speaking faster can convey passion.
• Slowing down can add weight to a point.
• Speaking loudly can project confidence and vitality.
• Speaking more quietly can encourage people to listen closely.
• Varying melody can make speech more engaging and memorable.

Presenter/source: Vinh Giang