Summary of Video Profil Kantor Pelayanan Utama Bea dan Cukai Tipe B Batam menuju WBBM [EXTENDED]
Summary
The video discusses the Batam Customs and Excise Main Service Office's efforts to enhance its operations and integrity, particularly in the context of Batam City being a strategic hub for international trade. Key points include:
Main Financial Strategies and Business Trends:
- Designation as a Free Trade Area: Batam City was established as a Free Trade Area in 2007, promoting import and export activities.
- Integrity Zone Construction: The Batam Customs and Excise Office has implemented integrity zones aimed at eliminating corruption, achieving a corruption-free title by December 2019.
- Performance Management: The office has focused on improving employee performance through monthly monitoring and community satisfaction surveys, leading to recognition as a top performer in 2022.
- Public Service Improvements: Efforts include simplifying processes and enhancing online service capabilities to improve public service quality.
Methodology and Steps Shared:
- Change Management: Establish agreements to support synergy among partners and manage resistance to change.
- Media Management: Enhance the dissemination of service information through online platforms.
- Employee Management: Implement internal monitoring and evaluation for employee recruitment and competency development.
- Performance Accountability: Monitor employee performance monthly and conduct community satisfaction surveys.
- Supervision and Control: Strengthen supervision through targeted patrols and surprise checks, while managing conflicts of interest.
- Quality of Public Services: Simplify service counters and improve appointment scheduling and information media.
Challenges Identified:
- Wide area of supervision and diverse customs activities.
- Increasing sophistication of smuggling tactics and vessels.
Achievements:
- Recognition for various awards related to innovation and performance.
- Successful operations against smuggling, resulting in significant financial recoveries.
Presenters/Sources:
Notable Quotes
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Category
Business and Finance