Video summary

How to Find Tables & Access Records in ServiceNow | ServiceNow Fundamentals 2026

Main summary

Key takeaways

Technology

Overview

This video tutorial demonstrates how to access tables and locate records in ServiceNow.

Key workflow: Find a table from “All Apps”

  1. Open the All Apps menu (click “All”).
  2. Type a table name keyword (e.g., “incident”, “change”).
  3. Choose among table options such as:
    • Open records
    • Open unallocated incidents
    • Closed / All records (depending on what’s available)
    • Additional options may appear based on admin configuration and user access rights.
  4. After selecting a view like “Open”, the UI displays breadcrumbs showing the system is filtering to active records (e.g., “status is true”).

Building and refining record searches

  • Use column “search” boxes to search within specific fields.
  • Click “Show/Hide Filter” to open the condition builder and create logical AND/OR queries.
  • Right-click cells to filter or display corresponding values.
  • Use “Show matches” to reveal filtered results and progressively build the navigation/query path (example: active incident records where David Miller matches the applicant field).

Opening records via record number

  • Copy a record number from a result.
  • Paste it into Global Search to open the direct match.
  • If needed, typing the record ID into search and selecting the entry preview opens the corresponding form.

Alternative shortcut: Direct list-view URL-style entry

  • If you know the table name, open the list view by typing:
    • <table>.list (example: incident.list).
  • If you don’t know the table name, the tutorial notes the system may show it via something like:
    • sys_user_group_list.do for the group table list view.
  • You can paste that value into All Apps to jump directly to the list.

Recommendation

The creator strongly recommends setting up Favorites to avoid repeatedly searching the All Apps menu.

Main speaker / sources

  • Single speaker (creator of the tutorial): the narrator introducing and demonstrating ServiceNow fundamentals (e.g., “I’ll show you…”, “So let’s try this…”).
  • ServiceNow UI / product features shown directly:
    • All Apps menu
    • List views
    • Global search
    • Filter / condition builder
    • Breadcrumbs
    • Record navigation shortcuts

Original video