Direct Ship: how to fulfill orders

Summary of the subtitles (Direct Ship fulfillment reports + direct-ship from picklist lists)

This is a Seller Lab session explaining how to access and use new Direct Ship and Direct Ship-from-Picklist reports/pages. It covers:

• where to find the reports,
• what each tab/status means,
• what actions you can take,
• and how to export/filter/search data.

The session ends with guidance on submitting feedback.

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1) Direct Ship report (FVP direction / fulfillment tab)

How to access

Go to Fulfillment tab → FVP direction.

Tabs and statuses

A) Pending

Three statuses:

• Pending: New orders received that haven’t been worked on in the Direct Ship app.
• In progress: Order has started in the Direct Ship app.
• Shipment generated: Available number scanned and a shipment created.

What you can do on Pending

• Sort: ascending / descending
• Search: by PSKU, order number, or order item number
• Filter: by status and shipment created at date range
• Export: to Excel
• Item view (pending only): switch to item view via an Order view dropdown
  • Shows items/PSKUs for the selected partner and their total quantities, broken down by status.

B) Completed

Three statuses:

• Shipped: Handed over to the logistics provider.
• Delivered: Delivered to the customer.
• Undelivered: Delivery agent tried contacting the customer 3 times but can’t reach them → order returns to seller.

What you can do on Completed

• Search: partner SKU, order number, purchase item number
• Sort: ascending / descending
• Filter: by statuses and shipment created at date range
• Export: to Excel

C) Lost

Three statuses:

• Shipment lost:
  • e.g., shipment created but not manifested for 3 days, or
  • shipment lost before manifesting in the seller’s warehouse.
• Manifest law (likely “manifest lost”): shipment included in a manifest but manifest not closed for 15+ days.
• Logistics loss: package handed to logistics, but marked lost on their side.

What you can do on Lost

• Search: partner SKU, order number, purchase item number
• Sort: ascending / descending
• Filter: by statuses, shipment created at date range, and lost at date range
• Export: to Excel

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Actions available (from Pending screen)

• Mark pending order item(s) as Out of stock
• Mark orders in Shipment generated status as Lost
• Reprint the available number (on the same screen)

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2) Direct Ship from Picklist (FBP pick lists page)

How to access

Go to Fulfillment tab → FBP direct shipping lists.

Tabs

• Open pick list
• Close pick list
• Lost shipments

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A) Open pick list

What you see (when selecting a specific open pick list)

Shows orders on that open list, including pending and completed orders.

List-level controls

• Close list
• Sort: ascending / descending
• Filter: by pick list created at date range
• Search: by pick list number
• Export: to Excel

Inside the open pick list

Pending-style statuses:

• Pending / Not worked yet
• In progress (job started)
• Shipment generated (available number scanned; shipment created)

Views

• Order view vs Item view
• Item view: shows items/PSKUs and quantities split by status

Actions in open pick list

• Mark lost (for shipment generated status)
• Mark pending item(s) as Out of stock

Completed-style statuses

• Shipped
• Delivered
• Undelivered (3+ failed contact attempts → return)

(As described, the page also supports filtering by statuses and shipment created date range, sorting, searching by partner SKU/order info, and exporting.)

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B) Close pick list

Close pick list page

Shows closed pick lists within the year.

Inside a closed pick list

In the pending tab, two statuses appear:

• Shipment generated
• (Items not picked for the original list): items “not picked” that then move to another list where they’re pending.

On the completed tab, statuses mirror the earlier model:

• Shipped
• Delivered
• Undelivered (customer not reachable after 3 attempts → return)

Controls and actions

• Search by partner SKU, order number, purchase item number
• Sort ascending / descending
• Filter by status and shipment created at date range
• Export to Excel
• Item view works for both open and closed pick lists (via the order view dropdown)

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C) Lost shipments (from picklist)

Shows items marked lost either by seller side or logistics side.

Three statuses:

• Shipment lost
  • lost from your side, or
  • stayed in shipment generated for 3+ days without manifesting.
• Manifest lost
  • manifest exists and shipment remained in manifest for 15+ days, triggering auto-closure.
• Logistics lost
  • lost by the logistics provider.

Controls

• Search by partner SKU / order number / purchase item number
• Sort ascending / descending
• Filter by statuses, shipment created at date range, and lost at date range
• Export to Excel

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Feedback mechanism

If viewers notice bugs or want improvements:

• Use the “report and issue” button to submit feedback.

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Main speakers / sources

• Seller Lab session host/instructor (speaker in the video; no specific name provided in the subtitles).