How to Activate & Deactivate Users in ServiceNow | ServiceNow Fundamentals 2026

Summary (ServiceNow: Activate/Deactivate Users)

The video demonstrates multiple ways to activate or deactivate user accounts in a ServiceNow instance by toggling the Active field.

Main method: edit the Active field in the Users list

1. Navigate to the Users table

   • Use the All Apps menu, search for “Users”
   • Go to Users and Groups → Users

2. Locate the user(s) you want to change

   • Edit the Active column directly in the list
   • Set Active = false to deactivate
   • Set Active = true to reactivate

If Active isn’t visible in the list: add the column

• Click the gear icon in the list
• Add Active to the selected columns so it appears when viewing users

Method from the user profile page

• Open the specific user profile
• If Active is present on the form:
  • Uncheck it to deactivate
  • Click Update to save changes (or right-click the form header/subheading and choose Save)

Noted difference:

• Save keeps you on the same page
• Update may return you to the previous page

If the Active field is missing on the form: configure the form layout

• Right-click the form section and choose Configure
• Options mentioned:
  • Form Layout
  • Form Design
  • Form Builder (recommended by the UI)
• If Active still isn’t shown:
  • Select it from available fields
  • Add it to your favorites (or available fields)
  • Place it on the page via the form configuration tool

Reactivation

• Reverse the process:
  • Set Active = true
  • Use Save/Update accordingly to store the change

Main speakers / sources

• Speaker: The video creator (narrator): “I will show you…”
• Source: ServiceNow UI for Users (Users table) under Users and Groups / System Security.