Video Summary - WHO: What is people-centred care?

Key wellness / care strategies & self-care–relevant takeaways (People-Centred Care)

Explain and involve patients in care decisions
- Many people aren’t informed or consulted; people-centred care emphasizes sharing risks and options so patients understand their treatment.
Tailor health services to individual needs
- Care should be customized rather than delivered as a one-size-fits-all package.
Treat patients, families, and communities as partners
- Health services should be provided in partnership with people—respecting their roles and input.
Respect dignity and provide compassionate, supportive care
- People should feel respected, informed, engaged, supported, and treated with dignity and compassion.
Focus on what matters to the person (not just the diagnosis)
- Shift from asking “What’s the matter with you?” to “What matters to you?” to better align care with real-life priorities.
Reduce inefficiency and unnecessary interventions
- The approach aims to lower unnecessary tests and wasted health spending caused by inefficiency.
Improve the “right care, right time, right place”
- Ensure people receive appropriate care when they need it and in the most suitable setting, improving access and outcomes.
Make systemic changes to support person-centred care
- Implementation requires rethinking how healthcare is organized, managed, and delivered—not just changing bedside attitudes.