Video summary

Meine Finn Auto-Abo Erfahrung | 160.000€ Audi

Main summary

Key takeaways

Product Review

Product reviewed

Finn car subscription / car rental service (fin.com) — the reviewer shares a real 12-month experience, including delivery, vehicle condition, workshop problems, and the final return bill.

Key features / how it works (from the video)

  • Order via fin.com using filters for brands/models/popular cars.
  • Configure:
    • Mileage
    • Lease term
    • Desired cost
  • Optionally add a down payment
    • Website prices include the down payment.
    • Removing it increases the total cost.

Delivery & pickup user experience (major issues)

Delivery

  • Original scheduled delivery: Feb 19, 2024
  • Then rescheduled (email sent day before): Feb 23, 2024 (1–5 PM)
  • On Feb 23:
    • User waited ~4 hours (took a day off)
    • At 7 PM, the delivery company said the driver overslept and hadn’t started the car
    • Next attempt expected 8–10 AM, but arrived around noon
  • Car issues on arrival:
    • Dirty (minor issue)
    • More importantly:
      • Only 5% full (fuel/charge state not as expected)
      • Two rim damages
      • Small dent/damage at the front (described as a new car)

Impact: The user had to return the vehicle to a garage for rim replacement. The reviewer describes the experience as disappointing enough that they felt they would not do it again.

Pickup / return

  • The user emphasizes the return process and final invoice checks.
  • The subtitles focus more on receiving the bill and disputing items than on detailed pickup logistics.

Vehicle reliability issues during the subscription (workshop visits)

The reviewer reports repeated problems and frequent workshop visits, interpreting this as: the car “wasn’t ready for the market.”

  • Stone chip 5 days after pickup
    • Repaired “at no cost” (user says minor chips are covered)
  • Seat squeaking while driving
  • Audio system vibration (music sounds bad, especially at higher volume)
  • Frequent software updates
    • Roughly “every two weeks”
    • Required dealership visits, sometimes taking up to two days
  • Brake recall (brakes replaced at least once)
  • Heating system failure in December
    • Out of service for 25 days
  • Limp mode event
    • Only about 10 km/h
    • Towed to the garage; no issue found; error did not return
  • Total downtime:
    • Vehicle unavailable: 42 days
    • Rental car provided for 25 of those days
    • Rental cars mentioned as Ford Focus (not the same class)

Final bill: key costs, disputes, and “stark truth”

Damage charges & deductible

  • Rim/front issues were discussed.
  • For a small scratch on the front bumper:
    • User paid €1,000 deductible
    • Repair cost: €1,600
  • Rims:
    • €321.20 (front right)
    • €326.39 (rear right)

Windshield / legal dispute (major complaint)

  • Earlier stone chip led Finn to want a full windshield replacement.
  • Finn charged €1,769.14, which the user claims was not allowed (allegedly passing replacement costs to the renter).
  • After involving a lawyer and providing legal text:
    • Finn issued a revised bill
    • Revised to remove the windshield charge with the rain sensor
    • Reviewer’s main point: the final invoice should not pass certain costs to the renter.

Collection / additional fees

  • A collection fee was charged: €249
  • An initial letter implied an extra €419
  • Later corrected/removed after the legal dispute (implied by the reviewer)

Kilometer overcharge (possible billing error)

  • Billed for 1,044 km, but user says they drove 730 km
  • Claimed extra ~€270 (about €270 deducted from their account)
  • Reviewer says they emailed about it and received no reply yet

“Two versions” of the final bill

  • First bill: user complained about overcharging and illegal cost pass-through
  • Second / revised bill: changes were made (at least for the windshield-related item and related issues)

Total cost calculation (as stated)

The user provides a full 12-month cost breakdown (electric car):

  • €3,987.15 upfront
  • Subscription for 12 months: €18,559
  • Driving: 18,738 km
    • EV charging costs: €2,734
  • Credit received on final bill: €1,349.22

Total stated cost for the year: €23,930

Pros mentioned (limited but acknowledged)

  • Finn’s concept is described as flexible car renting without high all-inclusive costs.
  • The user says it doesn’t contradict Finn’s principle—they still like the idea of flexible renting.

Cons mentioned (dominant)

  • Delivery delays and last-minute rescheduling; driver overslept
  • Car arrived with damage (rims + front) and low state (“only 5% full”)
  • Many workshop visits and significant downtime (42 days total)
  • Ongoing issues:
    • squeaks
    • audio problems
    • recurring software updates
    • brake recall
    • heating failure
  • Rental vehicle class mismatch (Ford Focus)
  • Billing problems on return:
    • items user claims were charged incorrectly/illegally (windshield/rain sensor issue)
    • potential kilometer overcharge

Comparisons made

  • Rental cars during downtime were not the same class (Ford Focus specifically mentioned).
  • No direct comparison to a specific competitor subscription—user contrasts the situation with the idea of financing a car where they control more decisions.

Unique points list (distinct claims/issues mentioned)

  1. Ordering via fin.com with filters and configuration (mileage, term, desired cost).
  2. Website pricing includes down payment; removing it increases total cost.
  3. Delivery rescheduled from Feb 19 to Feb 23.
  4. User waited ~4 hours; driver overslept; arrived ~noon after expected morning window.
  5. Car arrived dirty, with two damaged rims and front damage (dent/scratch).
  6. User had to return the car to a garage to replace rims.
  7. Multiple vehicle faults leading to frequent workshop visits.
  8. Stone chip coverage allegedly “free for minor chips.”
  9. Seat squeaking issue.
  10. Audio system vibrates / sounds bad at volume.
  11. Software updates frequently (about every two weeks), sometimes taking up to 2 days.
  12. Brake recall; brakes replaced at least once.
  13. Heating system failure; car out 25 days.
  14. Limp mode event; could only drive ~10 km/h; towed; later resolved.
  15. Total vehicle unavailable 42 days; rental car for 25 days.
  16. Rental cars were Ford Focus, not same class.
  17. First final bill contained alleged overcharging.
  18. Windshield replacement charged €1,769.14; user claims it was not allowed.
  19. Revised bill removed windshield charge with rain sensor after lawyer involvement.
  20. Front bumper scratch: deductible paid €1,000; repair cost €1,600.
  21. Rim charges: €321.20 (front right) and €326.39 (rear right).
  22. Collection fee: €249 (initially implied €419).
  23. Possible km overcharge: billed 1,044 km instead of 730 km (~€270).
  24. Annual cost math provided: €23,930 (after upfront, subscription, charging, credit).
  25. Overall recommendation: would not subscribe again due to delivery and billing errors.
  26. Tips provided:
    • document damage with photos/videos
    • use detailer/polish
    • check mileage on the invoice
    • consider mileage package upgrade
    • scrutinize damage claims for validity

Speakers/views

  • Single primary speaker (reviewer/user): covers delivery, faults, billing disputes, pricing math, and tips.
  • No other distinct speakers are described.

Concise verdict / recommendation

Strong “no” recommendation from the reviewer. While Finn’s concept (flexible subscription) is described as good, the reviewer reports serious delivery mishaps, extensive reliability problems, and multiple questionable billing items (including a windshield cost dispute and alleged kilometer overcharge).

If choosing Finn, the reviewer strongly advises documenting everything and thoroughly auditing the final invoice before accepting charges.

Original video